"The staff at City Way Fall Creek has been an absolute blessing to me and my pets since moving to Indianapolis in 2021. Despite having two very difficult pups, they have treated us with love and the utmost care. Through treating my senior dog Peyton through laser therapy, diet issues, mobility issues, surgeries, and so much more, they were knowledgeable, helpful, and so very supportive. They never made me feel like a bother when I would ask what I'm sure felt like a million questions and when choosing treatment options, I never felt pressured to just go with the most expensive option or to do things that weren't necessary. When we began to discuss helping him cross the rainbow bridge, they provided information, resources, and support but never pressure. When the time finally did come, Dr. Smith and"Aunt"Susan came to our home, explained the process, and let us determine the timeline, giving us all the time we wanted and needed both before and after he passed. I'm not sure I could have let anyone else take him away, but when I passed him in his blanket to Susan, I knew he was being passed to someone who also cared for and loved him. The compassion and caring that we received during that time will always stay in my heart and memory.When I adopted a new rescue pup, Max, there was no question that we would be returning to Dr. Smith and the City Way Fall Creek staff. Max has provided his own set of challenges with aggression and behavioral issues. But again, they are kind, patient, thorough, and caring in working with him and I always receive prompt and thorough follow up for any procedures or tests. Dr. Smith takes her time to make sure that my non-medical brain understands everything and clearly lays out any options, including potential costs, for moving forward.Overall, Dr. Smith and the staff have provided the best possible care to my pets. Despite there being many other options between my home on the southeast side of Indy and the clinic, it is undoubtedly worth the extra drive and time. The clinic is modern, clean, and bright and I trust Dr. Smith explicitly. I am so grateful for her, Susan, Brittany, Maria, Leslie, Amanda, and all of the staff who always have and continue to provide stellar care and service."
Mindy B.
